![]() ![]() The offer for the inconvenience is only $250. She offered $**** for the damaged Big screen Television (currently valued at I believe that this is not commensurate to the damages and inconvenience we experienced. ***** offered $***** as compensation for the damages and inconvenience. (The consumer indicated he/she DID NOT accept the response from the business.) We have reached out to the customer regarding the delay and have offered compensation for the inconvenience. ShipSmart has not yet given any compensation for all this.Ĭontact Name and Title: ***** / ************** That at least $*******n damages, not including the delays. The furniture and boxes have a terrible odor, probably due to all the moisture collected from staying in the warehouse for so long. There is a hole in one of the dining chairs ($150). It looks like it was poorly packaged (even though it is the company's responsibility to wrap the furniture properly). The glass dining table was completely shattered. Not only was it an incredible inconvenience to wait 4 months (that is 4 months of living without any furniture!), but we also received our furniture in terrible condition. I paid this service to do the job of delivering my furniture, and that should have been the company's full responsibility to see it through without me having to excessively push their team. I even had to follow up to make sure our items would be delivered on the said delivery date (1/21/22), as the delivery team was unaware! None of this should have been my responsibility. I'm afraid if it was not for my persistence, the time I waited would have probably extended to well over 4 months. ![]() When I initially signed, I was told the delivery would take about a few weeks, not 4 months! I was given false information. But week after week, the same status was given, and no progress was ever made. I was assured multiple times over the phone that the furniture would be en route that week. It did not leave the Washington warehouse until 1/11/22! Throughout the 4 months, I have called ShipSmart over and over to receive updates and get the process going. ![]() Since October, I've experienced endless inconveniences, delays, bad customer service, and eventually damages to my furniture! My items were picked up on 10/22/21. I signed the ShipSmart contract on October 4th, 2021 and paid a total of $******** for them to ship my furniture from Washington to California. ![]()
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